Shipping policy
Shipping Policy
Thank you for shopping with [Store Name]. This Shipping Policy explains how we process, ship, and deliver orders placed through our website. Please read this policy carefully before placing an order.
1. Order Processing Time
All orders are processed after payment confirmation and order verification.
Our standard order processing time is 1–3 business days. Business days are Monday through Friday, excluding public holidays.
During peak seasons, promotional periods, product restocks, or high-volume order periods, processing may take longer than usual. If there is a significant delay in processing your order, we will notify you by email.
For high-value items such as graphics cards, we may conduct additional order verification before shipment. This may include confirming billing information, shipping address, payment details, or requesting additional information from the customer. This process is intended to help protect both the customer and our store from fraud.
2. Shipping Destinations
We currently ship to addresses within [United States / selected countries / worldwide].
Orders cannot be shipped to incomplete, incorrect, or undeliverable addresses. Customers are responsible for providing accurate shipping information at checkout.
We may not be able to ship to certain locations, including but not limited to:
- P.O. Boxes
- APO/FPO addresses
- Freight forwarding addresses
- Hotels or temporary addresses
- Restricted countries or regions
- Areas not supported by our shipping carriers
If we are unable to ship to your address, we will contact you before processing the shipment.
3. Shipping Methods and Carriers
We work with reliable shipping carriers to deliver orders safely and efficiently. Depending on your location and order value, your package may be shipped via carriers such as:
- USPS
- UPS
- FedEx
- DHL
- Other trusted logistics partners
The available shipping methods and estimated delivery times will be shown at checkout where applicable.
For high-value products such as GPUs, we may choose a shipping method that includes tracking, insurance, and signature confirmation, even if a different method is selected at checkout.
4. Estimated Delivery Time
Estimated delivery time depends on the shipping destination, carrier, and selected shipping method.
Typical delivery estimates are:
Domestic Shipping
Standard shipping: 3–7 business days
Expedited shipping: 2–4 business days
Express shipping: 1–3 business days
International Shipping
International shipping usually takes 7–20 business days, depending on the destination country, customs clearance, and local delivery service.
Please note that delivery estimates are not guaranteed. Shipping delays may occur due to weather conditions, customs inspections, carrier delays, holidays, incorrect addresses, or other circumstances beyond our control.
5. Shipping Costs
Shipping costs are calculated based on the destination, package weight, product value, shipping method, and carrier rates.
The final shipping fee will be displayed at checkout before payment is completed.
From time to time, we may offer free shipping promotions. Free shipping offers may be limited to specific products, regions, order values, or promotional periods.
6. Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and carrier information.
Please allow up to 24–48 hours for tracking information to update after the package has been handed over to the carrier.
If your tracking number does not update immediately, this does not necessarily mean the package has not been shipped. Carrier systems may take time to scan and update shipment information.
7. Signature Confirmation
Due to the high value of graphics cards and computer hardware, some orders may require adult signature confirmation upon delivery.
If signature confirmation is required, the carrier will not leave the package unattended. Please make sure someone is available at the delivery address to receive the package.
If delivery fails because no one is available to sign for the package, the carrier may attempt redelivery or hold the package at a local pickup location.
Customers are responsible for following carrier instructions for redelivery or pickup.
8. Shipping Insurance
For high-value orders, we may include shipping insurance to protect the package during transit.
If a package is lost or damaged during shipping, we will work with the carrier to open an investigation or insurance claim.
Customers must cooperate with the investigation process, which may include providing photos, written statements, packaging materials, or other required information.
Please note that refunds or replacements for lost or damaged packages may only be issued after the carrier investigation has been completed.
9. Address Accuracy
Customers are responsible for entering the correct shipping address at checkout.
Please carefully check the following information before placing your order:
- Full name
- Street address
- Apartment, suite, or unit number
- City
- State or province
- ZIP or postal code
- Country
- Phone number
- Email address
If you notice an error in your shipping address, please contact us immediately at [support email].
We cannot guarantee that address changes can be made after an order has been processed or shipped.
If a package is returned due to an incorrect, incomplete, or undeliverable address, the customer may be responsible for additional shipping fees.
10. Delayed, Lost, or Stolen Packages
Once a package has been shipped, delivery is handled by the shipping carrier.
If your package is delayed, please first check the tracking information provided by the carrier.
If the package is marked as delivered but you have not received it, please take the following steps:
- Check around your delivery location.
- Ask household members, neighbors, building staff, or front desk personnel.
- Contact the shipping carrier directly.
- Contact us at [support email] with your order number and tracking number.
We will assist you where possible, but we are not responsible for packages that are confirmed as delivered by the carrier to the correct address.
For high-value GPU orders, we strongly recommend shipping to a secure address where someone is available to receive the package.
11. Damaged Packages
If your package arrives damaged, please contact us within 48 hours of delivery.
Please provide the following information:
- Your order number
- Photos of the damaged outer box
- Photos of the product packaging
- Photos of the damaged item
- A brief description of the issue
Please do not throw away the shipping box, packaging materials, or product packaging. The carrier may require these materials for inspection.
Failure to provide photos or keep the packaging may affect the claim process.
12. Missing Items or Incorrect Items
If your order arrives with missing items or you receive the wrong product, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Photos of all items received
- Photos of the shipping label
- Photos of the packaging
- A description of the issue
We will review the case and provide a resolution according to our internal records and shipping documentation.
13. International Shipping, Customs, Duties, and Taxes
For international orders, customers are responsible for all customs duties, import taxes, VAT, brokerage fees, and any other fees required by the destination country.
These charges are not included in the product price or shipping fee unless clearly stated at checkout.
Customs policies vary by country. We cannot control customs processing times, import restrictions, or additional charges imposed by local authorities.
If an international package is delayed by customs, the customer is responsible for contacting the local customs office or delivery carrier for further information.
If a package is refused due to unpaid customs fees, import restrictions, or failure to complete customs clearance, the customer may be responsible for return shipping costs, customs fees, and any related charges.
14. Order Verification and Fraud Prevention
Because graphics cards are high-value electronic products, we reserve the right to verify orders before shipment.
We may cancel or hold an order if:
- Payment information cannot be verified
- The billing and shipping information do not match
- The order is flagged as high risk
- The shipping address appears suspicious
- The customer fails to respond to verification requests
- Fraudulent activity is suspected
If an order is canceled for security reasons, a refund will be issued to the original payment method.
15. Split Shipments
In some cases, items from the same order may be shipped separately due to inventory availability, warehouse location, package size, or carrier restrictions.
If your order is shipped in multiple packages, you may receive more than one tracking number.
16. Pre-Orders and Backorders
If your order includes a pre-order or backordered item, the estimated shipping date will be provided on the product page or by email.
Shipping dates for pre-order or backordered items are estimates only and may change due to supplier delays, customs delays, production delays, or logistics issues.
If your order contains both in-stock and pre-order items, we may ship them together or separately depending on availability.
17. Delivery Refusal or Failed Delivery
If a customer refuses delivery or fails to pick up a package from the carrier, the package may be returned to us.
In such cases, the customer may be responsible for:
- Original shipping cost
- Return shipping cost
- Carrier handling fees
- Customs fees, if applicable
- Restocking fees, if applicable
Refunds will only be processed after the returned package has been received and inspected.
18. Risk of Loss
Risk of loss transfers to the customer once the package is delivered to the shipping address provided at checkout and marked as delivered by the carrier.
For this reason, customers should make sure the delivery address is secure and accurate.
We strongly recommend using a residential or business address where someone is available to receive the package.
19. Shipping Restrictions for High-Value Products
For security reasons, some GPU orders may be subject to shipping restrictions.
We may require:
- Signature confirmation
- Verified billing address
- Verified shipping address
- Additional identity or order verification
- Shipping only to the billing address
- Use of a secure carrier service
We reserve the right to cancel any order that cannot be safely or securely shipped.